Terms of Service

Welcome to MarsFlow. These Terms of Service (“Terms”) govern your access to and use of the MarsFlow mobile application (“App”), the website at marsflow.app (“Website”), and all related services (collectively, the “Service”) provided by MarsFlow (“we,” “us,” or “our”). By downloading, installing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Description of Service

MarsFlow is a business productivity and CRM application designed to help professionals and small businesses manage their meetings, tasks, follow-ups, contacts, companies, and notes. The Service is available on iOS and Android.

2. Eligibility

You must be at least 16 years of age to use the Service. By using MarsFlow, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@marsflow.app if you suspect any unauthorized use of your account.

4. Subscription and Pricing

4.1 Free Trial

MarsFlow offers a 14-day free trial of MarsFlow Pro for new subscribers, with full access to all Pro features. The trial is started through the Apple App Store or Google Play, which may require a valid payment method on your store account. Unless you cancel at least 24 hours before the trial ends, your subscription begins automatically at the end of the trial at the price of the plan you selected.

4.2 Subscription Plans

MarsFlow Pro is available under two subscription options:

• Monthly Plan: $4.99 per month
• Yearly Plan: $39.99 per year

These are United States prices in US dollars (USD). In other countries the price is set in local currency by the applicable store (for example, in Turkey 149.99 TRY per month and 999.99 TRY per year) and may include applicable taxes. The price that applies to you is shown in the store before you subscribe.

4.3 Payment and Billing

All payments are processed through the Apple App Store or Google Play Store, depending on your device platform. By subscribing, you authorize the applicable store to charge your payment method on a recurring basis. We do not directly collect, store, or process your payment information.

4.4 Auto-Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel at least 24 hours before the end of the current period. Renewal charges are applied at the same rate as your current plan unless we provide advance notice of a price change.

4.5 Cancellation

You may cancel your subscription at any time through your Apple App Store or Google Play Store account settings. Upon cancellation, you will retain access to Pro features until the end of your current billing period. No refunds are provided for partial billing periods.

4.6 Refunds

Refund requests are handled by the Apple App Store or Google Play Store in accordance with their respective refund policies. We do not have the ability to issue refunds directly. If you believe you are entitled to a refund, please contact the applicable store.

5. User Content and Data

5.1 Ownership

You retain full ownership of all data, content, and information you create, upload, or store within the Service (“User Content”), including but not limited to meeting records, tasks, follow-ups, contacts, company information, and notes. We do not claim any ownership rights over your User Content.

5.2 License to Provide the Service

By using the Service, you grant us a limited, non-exclusive license to process and store your User Content solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete your account.

5.3 Data Export

You may export your data in CSV format at any time from within the App. We are committed to ensuring you can always retrieve your data in a portable format.

5.4 Account Deletion

You may delete your account at any time from within the App. Upon account deletion, we will permanently remove your User Content from our active systems within 30 days. Residual copies in backup systems may persist for up to 90 days before being automatically purged.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service for any illegal, fraudulent, or harmful activity;
• Attempt to gain unauthorized access to the Service, other user accounts, or our systems;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App;
• Interfere with or disrupt the integrity or performance of the Service;
• Use the Service to transmit viruses, malware, or other harmful code;
• Reproduce, distribute, or create derivative works based on the Service without our prior written consent;
• Use automated means (bots, scrapers, etc.) to access or interact with the Service;
• Violate any applicable local, national, or international law or regulation.

We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated these Terms.

7. Intellectual Property

The Service, including its design, code, features, logo, trademarks, and all associated content (excluding User Content), is the exclusive property of MarsFlow and is protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in the Service other than a limited, revocable, non-exclusive, non-transferable license to use the App in accordance with these Terms.

8. Service Availability and Disclaimers

8.1 Availability

We strive to provide a reliable and consistent Service, but we do not guarantee uninterrupted, error-free, or secure access to the Service at all times. The Service may be subject to delays, interruptions, or degraded performance due to maintenance, updates, technical issues, or circumstances beyond our control.

8.2 “As Is” Disclaimer

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that any errors will be corrected.

9. Limitation of Liability

To the maximum extent permitted by applicable law, MarsFlow and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, loss of business opportunities, or business interruption, arising out of or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

In no event shall our total aggregate liability to you for all claims arising out of or related to these Terms or the Service exceed the amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless MarsFlow and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any third-party rights.

11. Third-Party Services

The Service may integrate with or contain links to third-party services, including but not limited to the Apple App Store, Google Play Store, and RevenueCat for subscription management. Your use of any third-party service is governed by that third party’s own terms and policies. We are not responsible for the content, practices, or availability of any third-party services.

12. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of significant changes that may affect your use of the Service. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on our Website and within the App, along with the new effective date. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

14. Termination

We may terminate or suspend your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination shall continue in full force and effect, including but not limited to Sections 5.1, 7, 8, 9, 10, 14, and 16.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts located in the Republic of Turkey.

16. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and MarsFlow regarding your use of the Service.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
• Force Majeure: We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, or internet or infrastructure failures.

17. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

• Email: support@marsflow.app
• Website: marsflow.app