Delete your MarsFlow account

This page explains how to delete your MarsFlow account and its data. There are two ways; both have the same result.

Option 1 — In the app

1. Open MarsFlow and sign in.
2. Tap the menu button at the bottom right and open Settings (the same option is also on the Profile screen).
3. Tap Delete Account.
4. Type DELETE in the box to confirm, and confirm.

Your account and data are deleted immediately and you are signed out.

Option 2 — By email, without the app

If you can’t access the app, send an email with the subject “Account deletion request” from the email address registered to your account to support@marsflow.app. After verifying that the account is yours, we complete the request within 30 days and confirm by email.

What is deleted

• Your account details: email address, name and password (stored hashed)
• Your workspace and all of its content: meetings, decisions and action items, tasks, follow-ups, notes, contacts and companies
• Usage events and app error logs linked to your account

Deletion cannot be undone. Residual copies in server backups are purged automatically within 90 days at most.

What may be kept

• Subscription and payment records: Purchases are made through the Apple App Store or Google Play, which keep their own records. Transaction records in our subscription infrastructure (RevenueCat) may be kept for as long as legal and financial obligations require.
• Usage data sent before sign-in: Usage events and error logs sent before you signed in carry only a random installation ID and are not linked to your account, so they are not deleted with it (see the Privacy Policy, Section 2.4).

Important: Deleting your account does not cancel your store subscription. Cancel it separately on iPhone in Settings › Apple Account › Subscriptions, or on Android in Google Play › Payments & subscriptions.

Contact

support@marsflow.app